What Clients Say

Below is a sample of what my clients have said about their experiences working with me. I respect their confidentiality so actual client names have been excluded. References can be provided upon request.

I have now used Frann for two transactions and I can’t recommend her more highly. Her broad knowledge of what buyers are looking for and expertise in pricing our unit gave us an offer within days of putting it on the market and selling over asking price.


Sellers, Back Bay

My husband and I HIGHLY recommend Frann to anyone in the Boston area looking for a home. She helped us buy our current home in Back Bay and our experience with her was fantastic. She is incredibly efficient, professional and punctual. She responded to our questions immediately, got us in for showings right away, and helped us navigate the entire process of buying a home from the very start all the way to closing and moving in. Her knowledge of the area and the market is top notch. We have already recommended her to all of our friends.


Buyer, Back Bay Condo

Frann was a pleasure to work with as a realtor as she aided my wife and I in both the sale and purchase of a condo with the closings scheduled exactly one week from one another.  She was extremely helpful and organized quarterbacking the process from start to finish.

In regards to the purchase, Frann always made time available to view a property both setting up private viewings and spending hours together on a weekend hitting numerous open houses. We were very fortunate that we were able to secure a property very early on in our search and we did not have to endure the heartbreak of losing out on multiple offers.  Frann helped make this possible by offering very honest feedback after seeing a property and advising whether or not she thought the property was priced aggressively or positioned to field a bidding war.  She gave us her honest advice on whether or not she felt an offer we were considering was a strong offer, however, she never tried to force our hand and we never felt any pressure from her to do anything out of our comfort zone. After getting the property under agreement her recommendations of third party vendors was excellent as I used her suggestions for the home inspector and insurance agent.

In regards to the sale, Frann was very thorough with the process of due diligence providing multiple rounds of market comps in effort to strategically determine a listing price.  We even spent a full day together viewing open houses to understand the current market and effectively price the unit.  Her suggestions for prepping the condo for sale were spot on as painting the unit gave it a completely new feel and definitely made it show exponentially better.  Her photographer and marketing materials were extremely professional and classy.  She hosted three open houses for the sale and got my unit under agreement in less than a week.  She truly streamlined the entire process.

Aside from her knowledge and expertise she also truly understands the human emotions involved in the process.  Buying a condo in a competitive market can be extremely stressful and selling can be very nerve racking as well.  Frann was always willing to listen, regardless of the time of the day.  Her advice was always extremely genuine and we never felt any pressure from her to do anything that was out of our comfort zone.  Talking with Frann as we were waiting for a response from an offer for purchase or as we were fielding offers for our sale was very reassuring and calming.

Frann truly cares about her clients and wants to see them happy.  We had a wonderful experience with Frann and would recommend her to anyone.


Seller & Buyer, South End Condo

Frann Bilus is an amazing realtor. She knows the ins and outs of the market and keeps a very current pulse on the recently available properties. Frann truly listened to what I was looking for and respected that (and my budget) when scheduling viewings. She is honest about listings and has a great  eye for seeing the potential in each place. Looking for a property to buy can be very stressful and can take time finding the place that is right for you. Frann understands all of that. She remained patient and was a calming presence for me, never making me feel pressured to make a decision before I was ready to. When I was ready to make an offer, Frann promoted it to the seller who had several other offers at a similar price range. She continued to be a great help throughout the process, including her understanding of all the legal documents involved. Frann even checked in with me after I moved into my new place as she is genuinely invested in helping her clients not only finding a condo / house, but in finding a home. Frann truly goes above and beyond for her clients and anyone that chooses her for their broker is very fortunate.

 


Buyer, South End Condo

From the first day we spoke with her, we knew we wanted to work with Frann. She helped guide us through the harrowing, fast-paced Boston real estate market, at times working until the early hours of the morning! Frann’s level of professionalism and smart business sense, combined with her down-to-earth personality, made her out to be a real estate “rock star” in our book! We wouldn’t recommend anyone but Frann when seeking out a home in Boston.


Buyer, North End Condo

Frann is absolutely wonderful! Over the last six months, I bought two apartments with her help and I was not even present.  She took care of everything. She got me in contact with the right people, a lawyer and cleaning personnel, and managed even small things like broken microwaves and locks. She even found the right tenants for the apartments. She was always quick in responding to all of my needs and there was not one occasion where she said no to anything I had asked of her. Frann gets the job done, is extremely knowledgeable, absolutely reliable and trustworthy, and even more important… she is never pushy. There was no way I could have gotten all these things accomplished without Frann’s help.


Buyer, Beacon Hill Condos

I worked with Frann to purchase my first condo this past spring, and I could not have been more pleased with the experience. Frann made the process easy; she quickly understood what I was looking for, sent over relevant listings, accompanied me to countless open houses, and walked me through making several offers. Her knowledge of the market and insight were invaluable. She provided me with an appropriate amount of relevant information so that I felt fully informed, but never overwhelmed. She always responded to my phone calls and emails promptly, and was available whenever I needed her assistance, no matter the time of day. I trusted her advice and always felt confident that she was putting me in the best position to have my offer accepted.


Buyer, Back Bay Condominium

I couldn’t be happier with my experience working with Frann Bilus. Buying a condo in Boston can be a stressful, fast-paced, and all-encompassing experience, especially for a first time home buyer like me. From day one, Frann make me feel like her top priority. Even when she was briefly out of town, she was 100% accessible and more than willing to do anything I needed remotely. She accommodated not only me, but also my family during open houses, taking all the time any of us wanted to address everyone’s questions and curiosities. She worked incredibly hard to discover any information I wanted to know, even often pointing out things I’d never think to ask about. Her vast industry knowledge, diligence, and preparedness were integral to my getting the perfect first home. Even after having an accepted offer, Frann was instructive and attentive in the remaining stages of the process. I am very much looking forward to working with her again when I’m ready for a new place down the road.


Buyer, Back Bay

We recently bought a condominium in the South End of Boston and used Frann as our real estate agent. It was a long (nine month) and arduous process, but Frann was supportive, reliable and by our side the entire way. After previous offers fell through, Frann was the first to say that we would eventually find an even better place—and she was right. We can’t thank Frann enough for her unwavering patience and insights in helping us find our first home. We will undoubtedly use Frann in the future and have already referred her to several friends and family members, all of which have had equally enjoyable experiences working with her.


First-Time Home Buyers, Young Professional Couple, South End Condominium

Frann was an absolute pleasure to work with. From day one, she made us feel comfortable and helped us tackle a difficult out-of-state move. We loved the way she allowed us to walk through each home we visited at our own pace without judgement or pushiness. She worked very hard to get us into as many homes as possible in an extremely short timeframe with very little notice. She is organized, smart, and a strong business woman. We were confident with her in our corner and felt supported every step of the way. We will recommend her to anyone we know looking for a home in the area and, as long as she is available, we will never use another realtor!


Buyers, Young Professionals, Metro Boston Single Family Home

Frann is an excellent partner to work with throughout any transaction. Attentive and responsive, she not only provides an excellent service to her clients, but she also builds strong relationships with everyone involved in the process. Her high level of communication and her reliable nature ensures that everyone is kept in the loop and deadlines are consistently met.


Attorney for Buyers and Sellers, Downtown Boston

I would recommend Frann to anyone looking to buy or sell a home – any price point, in the city or the suburbs, recent college grads to empty nesters, Frann can work with everyone. It starts from the minute you begin working with her. At our very first meeting, Frann sat down with us to preview the markets in which we were looking, historical pricing trends, neighborhood statistics and other market considerations. Frann clearly had done her homework and she impressed us with the efforts that she had already put into the process on our behalf, making us feel as though we were not “just another client.” Frann’s many years of experience in the real estate community are evident from the first moment of working with her. As you begin narrowing down your search and selecting properties to visit, Frann works with you to set up appointments and sometimes she’s able to get you into a place even before a scheduled open house! Frann made visiting homes an easy, convenient and enjoyable experience. I work in downtown Boston and Frann would pick me up at my office, drive to the property, park, visit and drive me back to the office while giving an honest and candid assessment of the homes we had just visited. These “drive-thru” visits were accomplished in under an hour and we probably visited over 50 properties during our search. Once selecting a property on which to make an offer, Frann kicks-in her negotiating skills and really becomes an advocate for her client. She knew exactly how far we were willing to budge on our initial offer and at no time did Frann ever pressure us to move beyond this limit. Frann’s motto really is “no pressure” – she means it. If the negotiations get beyond the point of value for her client, she’ll tell you. She is concerned only with her clients’ best interests, not her own. Frann is also incredibly available and accessible. I could email Frann late at night with some thoughts or questions — not expecting to hear back from her until the following morning — and within minutes my phone would ring with Frann on the line ready to discuss my email. One time we spent over an hour on the phone (and the call started at midnight) discussing whether to make an offer on a property and where to start the bidding. Frann was talking to me as if it was the middle of the day! I never felt rushed by Frann to make a decision. We looked for properties together for over a year and I never felt as though Frann wanted me to make a decision so that she could move on to a new client. When we got close to making a decision, Frann made sure to give us time and space to make up our minds on whether to proceed. From the first day we met to the day of closing, I felt like Frann had our best interests in mind. She was patient, a good listener, extremely helpful and knowledgeable, and just a joy to work with. We love our place and we are grateful for Frann’s assistance in finding us our new home.


First-Time Buyer, Young Professional, South End Condominium

We met Frann over two years ago as we were involved in another real estate transaction, and were extremely impressed with her organizational skills and professionalism. We were in the very early phases of considering downsizing from our suburban home to a condominium in Boston, and Frann educated us on the various neighborhoods by showing us available properties. Once we found a place to purchase, Frann took care of every detail through our closing. Her attention to every matter and pleasant personality provided an exceptional buyer/broker working relationship. We highly recommend Frann to anyone who is considering buying or selling a residential property.


Buyers, Empty Nesters, Charlestown Condominium

Purchasing a home can be scary. My wife and I decided to purchase our first home two years ago and had no idea what we were doing. Frann guided us in the right direction by making sure we looked at price, appearance, location and overall fit. When we found our home, Frann would not stop until we were satisfied with everything. Frann did not just act as our realtor, but also as our friend in this process. When we decide to move and start this process all over again, we will be using Frann.


First-Time Buyers, Young Professionals, Suburban Condominium

Now, about two years from our satisfactory acquisition of a condo in Boston, we still remember Frann’s diligence, responsiveness, and thorough knowledge of the market as being instrumental in our search. She cheerfully and patiently led us through many properties while providing perspective based on her considerable experience. Further she was always willing to get timely responses to our questions.


Second Home Buyers, Empty Nesters, South End Condominium

Frann Bilus represented us in the sale of our condo. We are so thankful to her for all her professional guidance, analytical approach and 100% dedication. She presented a thorough analysis to help us set the best price for our condo. She was extremely helpful in making valuable suggestions on how to improve the unit before listing it, and continued to offer guidance based on feedback from prospective buyers. She even hired an interior designer to make suggestions and develop 3D drawings to give prospective buyers a vision of how our place could look if arranged differently. Frann regularly went out of her way to help us make the optimal decision. As a result of her efforts, our condo drew a ton of prospects and she was always available for showings, no matter the time. Ultimately and within a reasonable time frame, we were able to sell our place at a great price!


Sellers, Young Professionals, Back Bay Condominium

Thanks again for all your help, wisdom and hard work. We really appreciate it. Rest assured that we have been recommending you to everyone we know who might be interested. We are very happy to have worked with such a competent and professional team.


Sellers, Back Bay Condominium

I have worked recently with Frann Bilus in a residential condominium transaction. She was the broker and I was the attorney for the sellers. The transaction contained many elements. The transaction contained many elements. The three sellers were out of state in three different locations. The buyer was accustomed to getting his own way on every detail. There were building re-construction issues as well. I found Frann to be a very good broker. She returned my phone calls promptly. She replied to my emails right away. In addition to being responsive, Frann also understood the business aspects, which involved construction and financial matters of a small, luxury condominium building in Boston’s Back Bay. Her prior background as a business consultant and in real estate development was obvious in her ability to bring the deal together. Frann was very much of a team player along with the clients and me. I recommend her to anyone needing a knowledgeable and professional broker.


Attorney for Seller, Back Bay Condominium

Frann helped us purchase our first condo in Charlestown. She is timely, informative and extremely helpful with understanding the home buying process. Frann is very professional and truly cares about her clients. I always refer my friends and family to her because I know they will be fully taken care of.


First-Time Buyer, Charlestown Condominium

Our experience with Frann was outstanding. Her advice was crisp and easy to understand and discuss. Her work ethic and attention to detail was far superior to anyone I have dealt with having personally bought and sold seven residential properties. Net-net, we could count on her every step of the way. Our situation wasn’t the easiest, and her persistence to make it happen was a key factor in our successful sale. Thanks, Frann!


Sellers, Out of State Residents, Back Bay Condominium

Frann Bilus is a rare find in the world of real estate – professional, smart, honest and completely dedicated to her clients. My husband and I are very picky buyers; we had numerous requirements. Frann was extremely helpful throughout the entire buying process: she quickly got a grasp of what we needed and would preview places to save our time. She is extremely analytical and thorough when it comes to landing on the best price and making the optimal offer. She does not just want to close a deal, but truly searches for the place that is right for you! Frann provided advice when asked, but never press us to make decisions. She is detail-oriented with a high sense of urgency and extremely responsive – she was available to talk to us any time of the day, any day of the week. Our final deal turned out to be quite complex with legal issues involved and Frann was able to provide valuable advice, in some cases better than what our lawyers had recommended. We can’t say enough positive things about Frann and we will definitely go back to her for our next real estate purchase!


Buyers, Young Professionals, South End Condominium

If you are looking for a smart, savvy, expert realtor who thoroughly understands the Boston market, then Frann Bilus is your only choice. We recently purchased a condo for our daughter who was accepted into a post-graduate program and needed to move quickly. Although our timeline was short, we never felt rushed by Frann. She also skillfully guided us throughout the entire purchase process, including providing multiple resources and referrals as needed from inspection through closing. It was a pleasure to work with a professional like Frann, who meticulously attends to details and is extraordinarily responsive in servicing her clients.


Buyers, Parents of Young Professional, Beacon Hill Condominium

We engaged Frann to help us purchase a condo in the Back Bay, and then subsequently help us sell it four years later. Her considerable knowledge of the market, deep experience in real estate transactions, marketing skills, and intensive attention to detail were quite impressive. Her advice and judgment, her interpersonal skills and integrity made dealing with her a pleasure. If you want a true realtor focused on her clients’ needs and not just a commission, she should be your top choice.


Seller and Buyer, Back Bay Condominium

After three years, and countless hours of work, Frann was able to find me the home I always wanted. As a first time home buyer, I found the process exhausting, frustrating and at times, hopeless. But Frann never gave up on me. Essentially, Frann went above and beyond what I feel any other real estate agent would do. Her dedication to the job is remarkable and her knowledge of the Boston real estate market is second to none. I plan to work with Frann again on my next real estate transaction and have already recommended her to my family. If you need a real estate professional, you can do no better than Frann.


First-Time Home Buyer, Back Bay Condominium

It was such a pleasure working with Frann. She absolutely went above and beyond the call of duty. As we were in the process of getting married and buying our first property, Frann helped us navigate the housing market, did innumerable hours of research into pricing trends and locations, and helped us narrow our search to find the perfect home… under the asking price! (I’m still not convinced that she sleeps.) Punctual, immediately responsive, efficient, a strategist, a fighter, and practically a therapist, I could not recommend Frann more. She also came with a wealth of recommendations for services like legal, financing, inspectors, etc. We cannot thank Frann enough!


First-Time Home Buyer, Charlestown Condominium

I highly recommend Frann Bilus as both a Buyer and Seller’s real estate agent. Frann has been a trusted advisor to me for the past eight years. She first helped me purchase a condo in Cambridge. When I moved away, I asked her to act as rental property manager for the condo. She found amazing tenants and managed the property on my behalf for many years. Just recently she helped me sell the condo. Everything was handled seamlessly by Frann and the property received multiple high quality offers. Throughout my long tenure as Frann’s client, she has been been a pleasure to work with. Her approach is one of mutual respect, transparency and directness, which I appreciate. She brings in-depth technical knowledge of the real estate market, uses a consultative approach with clients and has a business savvy that makes her an effective real estate partner. On top of it all, she is friendly, caring and always acts with my best interests at heart. I have no hesitation recommending Frann to anyone looking for a superb real estate agent!


Seller & Buyer, Cambridge Condominium